{"id":26569,"date":"2013-01-30T15:12:21","date_gmt":"2013-01-30T14:12:21","guid":{"rendered":"http:\/\/www.iainclaridge.co.uk\/blog\/?p=26569"},"modified":"2013-03-08T09:42:26","modified_gmt":"2013-03-08T08:42:26","slug":"lego-customer-service-masterclass","status":"publish","type":"post","link":"https:\/\/www.iainclaridge.co.uk\/blog\/26569","title":{"rendered":"LEGO customer service masterclass"},"content":{"rendered":"<p><img loading=\"lazy\" class=\"alignnone size-full wp-image-26573\" title=\"Sensei Wu\" src=\"http:\/\/www.iainclaridge.co.uk\/blog\/wp-content\/uploads\/2013\/01\/sensei_wu.jpg\" alt=\"Sensei Wu\" width=\"470\" height=\"313\" \/><\/p>\n<p>Boy writes to LEGO after losing a mini-figure. Here&#8217;s how they handle it&#8230;<\/p>\n<p><img loading=\"lazy\" class=\"alignnone size-full wp-image-26570\" title=\"LEGO customer service masterclass\" src=\"http:\/\/www.iainclaridge.co.uk\/blog\/wp-content\/uploads\/2013\/01\/lego_letter.jpg\" alt=\"LEGO customer service masterclass\" width=\"470\" height=\"660\" \/><\/p>\n<p>__<\/p>\n<p>&#8220;Remember Grasshoppers&#8230;\u00a0 Every customer touchpoint is an opportunity to demonstrate your company&#8217;s culture AND to spread a little happiness.&#8221;<\/p>\n<p>\u2014 <a title=\"Sensei Wu on Brickipedia\" href=\"http:\/\/lego.wikia.com\/wiki\/Sensei_Wu\" target=\"_blank\"><em>Sensei Wu<\/em><\/a> (Spinjitzu Master)<\/p>\n<p>__<\/p>\n<p>Found via <a title=\"@AndrewBloch on Twitter\" href=\"https:\/\/twitter.com\/AndrewBloch\/status\/288393587425701888\" target=\"_blank\">Twitter<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Boy writes to LEGO after losing a mini-figure. Here&#8217;s how they handle it&#8230; __ &#8220;Remember Grasshoppers&#8230;\u00a0 Every customer touchpoint is an opportunity to demonstrate your company&#8217;s culture AND to spread a little happiness.&#8221; \u2014 Sensei Wu (Spinjitzu Master) __ Found via Twitter.<\/p>\n","protected":false},"author":1,"featured_media":26573,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[42,5,1],"tags":[],"post_mailing_queue_ids":[],"_links":{"self":[{"href":"https:\/\/www.iainclaridge.co.uk\/blog\/wp-json\/wp\/v2\/posts\/26569"}],"collection":[{"href":"https:\/\/www.iainclaridge.co.uk\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.iainclaridge.co.uk\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.iainclaridge.co.uk\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.iainclaridge.co.uk\/blog\/wp-json\/wp\/v2\/comments?post=26569"}],"version-history":[{"count":14,"href":"https:\/\/www.iainclaridge.co.uk\/blog\/wp-json\/wp\/v2\/posts\/26569\/revisions"}],"predecessor-version":[{"id":28597,"href":"https:\/\/www.iainclaridge.co.uk\/blog\/wp-json\/wp\/v2\/posts\/26569\/revisions\/28597"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.iainclaridge.co.uk\/blog\/wp-json\/wp\/v2\/media\/26573"}],"wp:attachment":[{"href":"https:\/\/www.iainclaridge.co.uk\/blog\/wp-json\/wp\/v2\/media?parent=26569"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.iainclaridge.co.uk\/blog\/wp-json\/wp\/v2\/categories?post=26569"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.iainclaridge.co.uk\/blog\/wp-json\/wp\/v2\/tags?post=26569"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}