LEGO customer service masterclass

Sensei Wu

Boy writes to LEGO after losing a mini-figure. Here’s how they handle it…

LEGO customer service masterclass

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“Remember Grasshoppers…  Every customer touchpoint is an opportunity to demonstrate your company’s culture AND to spread a little happiness.”

Sensei Wu (Spinjitzu Master)

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Found via Twitter.

also on iainclaridge.net

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